Privacy Policy

We may collect contact information you provide, such as your name, email address, telephone number, and the contents of messages you send us.

When you make a booking or purchase through our booking provider, we may receive information needed to manage your reservation, including the selected service, booking date and time, guest details, and payment status. Payment card details are processed by the applicable payment provider and are not stored by Happy Play House.

We may also collect limited technical information about how the website is accessed, such as device, browser, and IP address information, where permitted by law.

We use personal information to respond to enquiries, manage bookings and purchases, provide services, communicate important updates, maintain safety, improve our website and services, and meet legal obligations.

We only use personal information for purposes that are reasonable in the circumstances or that you have consented to.

Online booking availability, booking management, and payments are provided through third-party service providers, including Acuity Scheduling. Information submitted through those services is also subject to the provider’s own privacy practices.

We may use service providers to help operate our website, manage communications, process payments, or deliver services. These providers may access personal information only as needed to provide their services to us.

Happy Play House is designed for families with young children. Parents or legal guardians should provide any personal information about a child and are responsible for the information they choose to share with us.

We do not knowingly use children’s personal information for marketing without the consent of a parent or legal guardian. If you believe a child has provided personal information without appropriate consent, please contact us so we can review the request.

Our website may use essential cookies and similar technologies required for site functionality. If optional analytics or marketing technologies are enabled in the future, they will be used only with consent where required by applicable law.

You can manage cookies through your browser settings. Disabling some cookies may affect site functionality.

We do not sell personal information. We may share information with service providers, when required by law, to protect the safety and rights of our guests and staff, or as part of a business transaction where permitted by law.

We may disclose information where reasonably necessary to respond to an emergency, protect children, prevent fraud, or comply with a valid legal request.

We retain personal information only for as long as needed for the purposes described in this policy, to meet legal or accounting requirements, or to resolve disputes.

We use reasonable safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you. You may also withdraw consent for certain uses of your information, subject to legal or contractual restrictions.

To make a request or ask a privacy question, contact us using the details below. We may need to verify your identity before acting on a request.